All prices are listed in AUD. Payments accepted in USD, GBP, EUR, or NZD by arrangement.
We pack all of our books with the protection they need to arrive in the exact condition they are sent out in, guaranteed. Standard delivery is 3 to 10 business days worldwide, but sometimes parcels can take up to 45 days. International Express postage is available.
In-store pickup for online orders is welcome during opening hours, or by appointment.
Refunds & Returns
Items guaranteed as described or a full refund including postage provided.
Change of mind returns can be initiated within 30 days. Return shipping in these cases is the customer’s expense. A full refund of the item price will be payable provided the item is received in the same condition it was sent out in. Shipping costs will not be refunded for change of mind returns. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft, or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. The Book Merchant Jenkins will not be responsible for return parcels lost or damaged in transit if you choose not to insure.
Tax & Import Information
The Book Merchant Jenkins is an Australian Registered Business. ABN 47631073239. Australian orders include 10% GST.
International orders may have import tax or duties payable to your local customs authority or postal carrier depending on the destination country and order value. Import taxes, duties, or customs fees are the responsibility of the customer. Check with your local tax or customs authority before ordering if you are unsure of what import charges may apply.
All parcels sent with tracking. If you have not received your parcel and it has been longer than 10 business days for Australian deliveries or 20 business days for International deliveries contact us so that we can open an investigation. It is very rare for our parcels to go missing. Your package is most likely awaiting collection at your local post office or has been delayed in customs.
Missing parcels will be replaced or refunded in full. Replacements or refunds for missing parcels will not be issued until the postal carrier has concluded an investigation. International investigation times can vary. We are always available to answer your questions and thank you for your patience while investigations are ongoing.
Unclaimed or undeliverable parcel returns that have been sent to the supplied address will have the item cost refunded or can be reshipped upon payment of a reshipping charge. Shipping costs of unclaimed parcel returns will not be refunded.